Return and Refund Policy for Levshjo

Effective Date: 5/24/2026

At Levshjo, we want our customers to be satisfied with their purchases. Please read our Return and Refund Policy carefully before placing an order.

1. Return Period

Customers may request a return within [add number of days, example: 3 or 7 days] from the date of receiving the order.

To be eligible for a return, the item must be:

• Unused

• In its original condition

• In the original packaging

• With all tags, labels, and accessories included, if applicable

• Accompanied by proof of purchase or order confirmation

2. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been used, damaged, washed, or altered

• Items without original packaging or tags

• Custom-made or personalized products

• Sale or clearance items, unless defective

• Hygiene-related products, where applicable

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

Phone/WhatsApp: 962778086193

Please provide:

• Your order details

• Photos or videos of the item

• A clear explanation of the issue

Once we review the case, we may offer a replacement, exchange, store credit, or refund depending on the situation.

4. Refunds

If your return is approved, your refund will be processed after we receive and inspect the returned item.

Refunds may be issued through the original payment method, cash, wallet transfer, or another agreed method depending on how the order was paid.

Refund processing time may vary depending on the payment method or bank.

5. Exchanges

Exchanges may be accepted if the item is unused, in original condition, and available in stock. If the replacement item is unavailable, we may offer a refund or store credit.

6. Delivery Fees

Delivery fees are generally non-refundable unless the return is due to an error by Levshjo, such as sending the wrong or defective item.

Customers may be responsible for return delivery costs unless the item was damaged, defective, or incorrect.

7. Order Cancellation

Orders may be cancelled before they are shipped or delivered. Once the order has been dispatched, cancellation may not be possible, and the return process may apply.

8. How to Request a Return or Refund

To request a return, refund, or exchange, contact us at:

Phone/WhatsApp: 962778086193

Please include your name, order number, phone number, and reason for the request.

9. Policy Updates

Levshjo may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.